PRIVACY
How OLA handles information.
This page explains the information OLA may collect through the website, booking, Member and enquiry experiences, and how that information is used to operate those services.
Last updated
19 October 2026
English
01
What this policy covers
This Privacy Policy applies to the OLA Padel Club website, the OLA Android app, OLA Member features, booking and enquiry experiences, notifications, and other OLA digital services that link to this policy. It does not govern third-party services that you choose to open outside OLA, such as an external booking platform; those services apply their own privacy terms.
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Information we may collect
Depending on the feature you use, OLA may collect account and identity information such as name, email address, phone number, profile details and Google sign-in identifiers; booking, participation, voucher, reward and transaction-related records; enquiries and messages you submit; files, photos or evidence you choose to upload; device and technical information such as app version, device type, operating system, language, IP address, session and security logs; and notification subscription and delivery/open information. OLA collects only information relevant to the service being used.
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How OLA uses information
OLA uses information to create and secure accounts, authenticate users, operate bookings and Member features, manage events and community participation, provide vouchers and rewards, process service-related records, respond to enquiries, send requested or permitted notifications, prevent fraud and abuse, troubleshoot problems, maintain service reliability, comply with legal obligations, and improve OLA services. OLA does not treat device-side information as authority for booking, payment, role or entitlement decisions; those decisions remain server-controlled.
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Google sign-in
If you choose Google sign-in, OLA receives the information needed to authenticate and link your OLA account, such as a Google account identifier and verified email information made available through the sign-in flow. OLA does not receive your Google password. Google may process information under its own privacy terms when you use Google authentication.
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Notifications and OneSignal
The Android app uses OneSignal to support push notifications. OLA may register a device or app subscription identifier, notification permission state, app and device information, language, operating system version, network-related information, and notification delivery or open events needed to operate and troubleshoot notifications. OLA does not place passwords, session cookies, bank details, proof images or other unnecessary sensitive information inside push-notification payloads. Optional promotional or engagement notifications are subject to applicable preferences and permissions.
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Camera, files, location and biometrics
Some OLA features may ask for camera, file or photo access when you choose to scan, capture or upload content. Location may be requested only for a feature that needs your measured location and only after the relevant permission is granted; OLA does not require continuous background location for ordinary browsing. Biometric authentication, when enabled, is handled by the Android operating system. OLA does not receive or store your fingerprint or face template. Permission refusal does not grant OLA access to that data and may only limit the feature that requires it.
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Bookings, payments and external services
OLA may process booking details, payment status, transaction references and supporting records needed to provide and reconcile a service. Payment-card or banking information is not requested through push notifications. When you intentionally continue to an external booking or payment provider, that provider processes information under its own terms and privacy policy. OLA may receive status or reference information needed to reconcile the service.
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When information may be shared
OLA may disclose information to service providers that help operate the service, such as hosting, authentication, communications and push-notification providers, payment or booking providers when relevant to the transaction, and professional or government parties when required by law or necessary to protect users, OLA or the public. Providers are given information only for the relevant service purpose. OLA does not sell personal information to advertisers.
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Security
OLA uses reasonable technical and organisational safeguards appropriate to the service, including authenticated access, role and permission controls, protected server-side business rules, transport security, validation and audit or diagnostic controls. No internet or storage system can be guaranteed completely secure, so users should also protect their account and device access.
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Retention and deletion
OLA keeps personal information only for as long as reasonably necessary to provide the service, maintain legitimate operational and audit records, resolve disputes, protect security, and meet legal, accounting or regulatory obligations. When information is no longer required, OLA may delete or anonymise it. Some records may need to be retained where deletion is restricted by law, fraud-prevention, accounting, dispute or security requirements.
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Account deletion and privacy requests
You may request deletion of your OLA Member account and associated personal data by contacting OLA through the Visit page or the public enquiry channel at https://olapadelclub.id/#enquiry and identifying the account to be deleted. OLA may verify the request before acting on it. Where deletion is permitted, OLA will delete or anonymise associated personal data; records that must be kept for legal, accounting, fraud-prevention, security or dispute purposes may be retained only for those purposes. You may also use the same channel to ask about access, correction or other privacy questions.
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Changes to this policy
OLA may update this Privacy Policy when the service, legal requirements or service providers change. Material updates will be reflected on this page with the current published version. Continued use of OLA services after an update is subject to the updated policy as permitted by applicable law.
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Privacy contact
For privacy questions, account-deletion requests or concerns about information you have provided to OLA, contact the OLA team through https://olapadelclub.id/contact or the public enquiry channel at https://olapadelclub.id/#enquiry. OLA Padel Club is located at Green Garden Residence Block C5 no. 2 & 3, Kembangan, West Jakarta, Indonesia.